FREE SHIPPING ON ORDERS OVER $100

Warranty Policy

WARRANTY CONDITIONS

 Redacted Actual, ABN 83734014875 Address: 29 Platz Rd Kenilworth, QLD 4574 Telephone: 0434045240. Email Address: Info@redactedactual.com

Warranty Period:

Redacted Actual products claimed for repair or replacement under the conditions of a defect in materials or workmanship within normal use and conditions, are valid for the time period of (1) years from the date of purchase specified on your sales receipt or invoice.

Only Redacted Actual products and parts which remain unaltered from their factory-supplied design are eligible for warranty. Modifications made to the product, any collision or impact damage of any kind, product tampered in any manner will void warranty.

REPLACEMENT OF A PRODUCT

A replacement product or part is warranted for the balance of the period remaining on the original product contract. A warranty replacement/repair does not constitute a new warranty period of (1) years. Products and parts presented for repair or replacement may be replaced by products of the same type, or superseding designs.

MAKING A CLAIM:

Under this warranty and unless Redacted Actual otherwise agrees in writing, you bear the cost of claiming under this warranty, Redacted Actual will however, bear the reasonable cost of transporting the product to Redacted Actual and returning the product to you.

Redacted Actual must assess warranty claims before a claim can be granted unless otherwise arranged for and by Redacted Actual.

To make a claim you will need;

  • The receipt of purchase or similar proof AND
  • The product being claimed for.


A support officer will raise a case number and provide you with any necessary labelling and freight paperwork to process the claim.

USE OF PERSONAL INFORMATION:

This warranty will not apply if you do not supply to us information that we reasonably request to enable us to perform our obligations under this warranty. You have the right to access your personal contact information and request correction of any errors in it pursuant to the Privacy Act 1988 by contacting Redacted Actual.

STATUTORY RIGHTS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

LIMITATION OF LIABILITY:

1. Where permitted, or not prohibited, under any law, including under the Australian Consumer Law, Redacted Actual liability in respect of any defect in materials or workmanship or in respect of a product which is not otherwise of acceptable quality (within the meaning of the Australian Consumer Law), is limited at the option of Redacted Actual, to:
  • The replacement or repair of the product,
  • The payment of the cost of replacing or repairing the product.

2. Accordingly, to the extent permitted or not prohibited under any law (including the Australian Consumer Law):

  • in no case does the total liability of Redacted Actual, or their respective suppliers, resellers or service providers to any person for damages from any cause (including in contract, negligence or other tort, or under any other legal doctrine), in connection with the supply of a product exceed the lesser of the actual direct damages of that person and the amount paid for the product by that person.
  • The foregoing limitations do not apply
  • to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which Redacted Actual is liable under any non–excludable law.